Jennica Anderson
Sep 16, 2025
Event Series Highlights Call Center Workforce, Small Business Growth, and Service as Indiana’s Next Competitive Advantage
Indianapolis Launches First-Ever Customer Service Week Activations Led by S.E.A. Leaders Training Institute
Indianapolis, IN — September 2025 — For the first time, Indianapolis will host a dedicated series of Customer Service Week Activations, presented by S.E.A. Leaders Training Institute (SLTI), October 6–9, 2025. This multi-day program is designed to spotlight how service drives business success, empowers the workforce, and strengthens the sustainability of small businesses across Indiana.
Customer Service Week is celebrated annually during the first full week of October. Established by Congress in 1992, the observance recognizes the importance of service and honors the employees who serve and support customers every day.
Why It Matters for Indianapolis
Indianapolis is home to thousands of customer service and call center positions — jobs that often serve as entry points for low-income families and workers without formal degrees. While these roles are accessible, they are not always sustainable without clear pathways for advancement. Without training in communication, emotional intelligence, and leadership, many employees remain stuck in low-wage work with limited mobility.
At the same time, the small business sector is booming. Black-owned businesses in Indianapolis grew 59% year-over-year (2022–2023), outpacing national averages. Yet sustainability remains a pressing challenge. Entrepreneurs frequently face barriers to capital, limited infrastructure, and inconsistent service strategies that affect their ability to retain customers and scale effectively.
“Service is the foundation of every strong business and thriving community,” said Jennica Anderson, CEO and Founder of S.E.A. Leaders Training Institute. “In a city where call center workers and small businesses make up such a large portion of the economy, equipping people with service skills is no longer optional—it’s essential. Customer Service Week is about sparking that shift.”
A Week Designed for Impact
Monday, October 6 (11 AM–2 PM) – Redefining Leadership & Innovation Sponsored by Innopower
Fireside Chat: Trauma-Informed Leadership — How empathy and resilience reshape workplaces.
Panel: Using AI in Service Without Losing the Human Touch — Balancing technology and authentic connection.Tickets: $10
Wednesday, October 8 (6–8 PM) – Vibe to Voice: Teen Communication Lab (Ages 12–18) Sponsored by the EDC Center
Hands-on training to build confidence, communication, and emotional intelligence.
Live music by Skyyp and spoken word by Leo Ra’chele.Tickets: $10
Thursday, October 9 (10 AM–3 PM) – Entrepreneur Day: Service as Your Strategy
Workshops and sessions on how small businesses can use service as a growth driver.
Case studies and networking with community leaders.Tickets: $35
About S.E.A. Leaders Training Institute
Founded on the principles of Service, Experience & Excellence, and Accountability, S.E.A. Leaders Training Institute is a nonprofit organization dedicated to advancing workforce development, leadership, and community impact. Its programming spans youth development through the S.E.A. Leaders Junior Cohort, corporate training initiatives, and signature community events such as the S.E.A. Leader Awards.
By curating Indianapolis’ first official Customer Service Week, SLTI is extending its mission to ensure both workers and entrepreneurs have the skills, confidence, and strategies needed to thrive.
Access & Tickets
Customer Service Week 2025 events are open to the public. Tickets and details are available at: www.sealeaderstraininginstitute.com