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Virtual Sip & Learn: The Art of Handling Difficult Customers
Mon, Jun 16
|https://teams.microsoft.com/l/meetup-join/1
Empowering service excellence through education and community engagemen
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Time & Location
Jun 16, 2025, 6:00 PM – 7:00 PM
https://teams.microsoft.com/l/meetup-join/1
About the event
Overview:This Sip & Learn session is built for entrepreneurs, call center agents, retail professionals, and frontline staff navigating high-volume, high-stakes customer experiences.
Learn how to defuse conflict, build trust on the spot, and turn difficult conversations into opportunities to strengthen your brand.
Learning Outcomes:
Practical de-escalation techniques
Rapport-building strategies in real time
Converting complaints into customer loyalty
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