Leadership & Innovation Forums

Leadership & Innovation ForumsCustomer Service Week opens with two thought-provoking forums designed to explore the future of service leadership in Indiana and beyond.

• Trauma-Informed LeadershipThis session examines how leaders can approach their teams and communities with empathy, resilience, and awareness. Participants will learn strategies for recognizing stress and trauma in the workplace, fostering a culture of care, and building stronger, more adaptable organizations.

• Using AI in Service Without Losing the Human TouchAs artificial intelligence becomes central to customer operations, this session unpacks the opportunities and risks of technology in service. Experts will discuss how to balance innovation with authenticity, ensuring that customers and employees still feel heard, valued, and connected.

These forums bring together executives, thought leaders, and practitioners to share insights and strategies that matter right now for businesses, nonprofits, and community organizations.